Empowering IT. Powered by People.
We are always looking for talented and passionate people with what it takes in aptitude and empathy to be true contributors and continuously raise the bar to deliver a standard of excellence to our colleagues, clients, and the community. With that in mind, we go to great lengths to ensure new hires meet or exceed client expectations as well as live and work in alignment with our core values that form the very foundation of who we are:
- Take Accountability
- Unquestionable integrity
- A commitment to our client’s success
- A one-team approach with humility and respect
If you embrace our values, we want to hear from you.
As an Edafio intern, you will be part of a program that provides you with the opportunity to learn new skills through on-the-job learning and training. You will understand Edafio services, work across departments, and engage with customers and potential prospects.
We are looking for someone who is curious about discovering what’s possible and finding innovative ways of using technology to protect, run and grow businesses. This is an exciting opportunity for any enthusiastic student to enter a fast-paced and high-growth environment and get hands-on experience with our team.
Purpose
The primary goal is to provide you with a quality learning experience. In turn, you will lend your expertise from various fields to our mission. As an intern at Edafio, you will:
- Gain an understanding of our mission, business model and daily operations.
- Expand your work experience with meaningful assignments and projects.
- Develop your current skills while learning new ones that will be helpful for your career.
- Work in a dynamic and mission-driven environment that will help you broaden your professional network.
Specific Responsibilities and Duties
The duration of the program is expected to be 90 days. Extensions may be available if the collegiate path allows for an extension.
- The focus for this role will be hands-on value-added services in networking and managed IT and security.
- Serve as the first point of contact for clients seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by clients.
- Walk the client through the problem-solving process.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in the ticketing system.
- Follow-up and update client status and information
- Escalate unresolved issues to the appropriate internal team.
Qualifications
- Pursuing an undergraduate/graduate degree in Information Technology or Computer Science -OR- completion of a technical training program
- GPA: 3.0+
- Ability to work 15-20 hours per week
- Previous help desk experience is a plus
Share your information, and we will contact you if new opportunities fitting your qualifications become available.
The Journey Continues
We are a proud partner with the ACDS Work-Based Learning Program and their Apprenticeship Program as additional pathways at Edafio.
The ACDS Work-Based Learning Program allows for a non-traditional internship pathway, allowing the Intern to work 40 hours per week for 90 days, and it does not require active enrollment in a collegiate program. The Registered Apprenticeship program offers a continuation of learning at Edafio and allows our teams to gain valuable training, certifications, and peer-to-peer learning opportunities.
We adhere to the University of Central Arkansas’ Internship requirements; to learn more, please visit the UCA Department of Computer Science and Engineering Internships page.
Interesting Fact!
Per the National Association of Colleges and Employers (NACE), approximately 70% of interns receive a job offer from their host company, with nearly 80% accepting this offer. This equates to 56% of all interns transitioning into full-time roles. Remarkably, at Edafio, we’re proud to share that one-fifth, or 20%, of our interns successfully convert their internship into a rewarding full-time position with us. We’re excited for you to become part of this statistic and join our team!
Edafio’s Internship Experience
Develop your digital and business acumen and soft skills through experiential training and client experiences. Build your network with Edafio professionals and fellow interns.
We are currently seeking the following internships within our Edafio Internship Program:
- Network Operations Center (NOC) Engineer Intern to join our team in Russellville, Arkansas.
- Network Operations Center (NOC) Engineer Intern to join our team in Little Rock, Arkansas.
Empower your future with Edafio
Share your information, and we will contact you if new opportunities fitting your qualifications become available.
