Service/Network Operations Center (NOC) Engineer

JOB SUMMARY:

Service/Network Operations Center (NOC) engineers resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC engineer include network support, network administration and management, switching and routing. Their responsibilities are extensive, requiring highly skilled individuals with emotional intelligence.

ARE YOU LOOKING FOR A CAREER UPGRADE?

HERE’S WHY WE THINK YOU’LL LOVE IT HERE.

• Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
• You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
• As one of Arkansas’s Best Places to Work for five years running, we’re serious about fostering a culture of transparency and helpfulness.

Qualifications:

· 1+ years’ experience in a Help Desk role

· Tech savvy with working knowledge of office automation products, databases, and remote control

· Solid understanding of computer systems

· Ability to diagnose and resolve basic technical issues

· Excellent communication and customer service skills

Nice to have skills:

· Experience with ConnectWise Manage is a plus

· Experience with a Managed Service Provider (MSP) is a plus

RESPONSIBILITIES:

· Serve as the first point of contact for clients seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by clients

· Walk the client through the problem-solving process

· Provide accurate information on IT products or services

· Record events and problems and the resolution in ticketing system

· Follow-up and update client status and information

· Escalate unresolved issues to the appropriate internal team

BENEFITS: