CAREERS

Network Operations Center (NOC) Engineer

Description

Network operations center (NOC) engineers resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC engineer include network support, network administration and management, switching and routing. Their responsibilities are extensive, requiring highly skilled individuals with emotional intelligence.

Qualifications:

· 1+ years’ experience in Help Desk role

· Tech savvy with working knowledge of office automation products, databases, and remote control

· Solid understanding of computer systems

· Ability to diagnose and resolve basic technical issues

· Excellent communication and customer service skills

Nice to have skills:

· Experience with ConnectWise Manage is a plus

· Experience with a Managed Service Provider (MSP) is a plus

RESPONSIBILITIES:

· Serve as the first point of contact for clients seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by clients

· Walk the client through the problem-solving process

· Provide accurate information on IT products or services

· Record events and problems and the resolution in ticketing system

· Follow-up and update client status and information

· Escalate unresolved issues to the appropriate internal team

Benefits

Vision

Medical

Dental

Life Insurance

401k

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