Network Operations Center (NOC) Engineer

We are currently looking for a NOC Engineer to join our team in Central Arkansas.

SUMMARY OF THE ROLE:

The NOC Engineer will be responsible for evaluating, configuring, and supporting server and network monitoring technologies. They must also maintain current and thorough knowledge of customer environments. Strong communication skills are a must with a specific focus on verbal interaction.

ARE YOU LOOKING FOR A CAREER UPGRADE?

HERE’S WHY WE THINK YOU’LL LOVE IT HERE.

• Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
• You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
• As one of Arkansas’s Best Places to Work for five years running, we’re serious about fostering a culture of transparency and helpfulness.

We are always on the lookout for talented and passionate people that have what it takes in both aptitude and empathy to be a true contributor. With that in mind, we go to great lengths to ensure new contributors meet or exceed client expectations, as well as, live and work in alignment with our core values, which include: a commitment to our client’s success, unquestionable integrity, taking personal accountability, and a one-team approach with humility and respect.

Required Skills:

• Must have strong verbal, written, and interpersonal communication skills
• Implement new technologies and roll-out new products and systems in coordination with Senior Engineering staff
• Performs trend analysis on monitoring alarms, incident reports, and service tickets, to resolve identified issues
• Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Monitor a wide variety of information and network systems that include, but are not limited to routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications
• Document all actions in accordance with standard company policies and procedures
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Monitoring, maintenance, diagnostics, and repair of computer equipment and downloading of client products

 Required and/or Preferred Education:

• High School diploma or GED equivalent required

Preferred skills, education or experience:

• Bachelor’s degree in Information Systems/Computer Science or 1+ years applicable help desk role preferred.
• Experience with ConnectWise Manage is a plus
• Experience with a Managed Service Provider (MSP) is a plus

• MS-900 M365 Fundamentals
• AZ-900 MS Azure Fundamentals
• CompTIA Server +
• CompTIA Network+
• CompTIA Security+

• ITIL 4 Foundation Training

Specific Responsibilities:

• Demonstrate intuitive problem-solving skills and allow for flexible scheduling.
• Support, configuration, and maintenance of systems and networks.
• Monitor network and server traffic for outages and issues and perform triage analysis to identify the root cause.
• Performs technical analysis of system issues and outages as they occur across customer enterprise networks.
• Performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.
• Prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements.
• Perform and/or assist with digital forensic analysis post-incident.
• Configuration/Administration support for Mobile Device Management and cloud applications
• Installation/Configuration/Administration of network and server monitoring tools
• Work closely with the other teams to assess risk and provide recommendations for improving our security posture.

Travel: 

Local travel; up to 20%, as needed for field visits to support our clients

Status: 

Full-time/Exempt / Standard Workdays & Hours (30+ hours /week) / Some on-call may be required

Physical demands:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting up to 75 lbs, such as laptop, server equipment, and, driving to the work site to meet with client(s).

* This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.