CAREERS

Service/Network Operations Center (NOC) Engineer

JOB SUMMARY:

Service/Network Operations Center (NOC) engineers resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC engineer include network support, network administration and management, switching and routing. Their responsibilities are extensive, requiring highly skilled individuals with emotional intelligence.

ARE YOU LOOKING FOR A CAREER UPGRADE?

HERE’S WHY WE THINK YOU’LL LOVE IT HERE.

  • Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
  • You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
  • As one of Arkansas’s Best Places to Work for five years running, we’re serious about fostering a culture of transparency and helpfulness.

Qualifications:

· 1+ years’ experience in a Help Desk role

· Tech savvy with working knowledge of office automation products, databases, and remote control

· Solid understanding of computer systems

· Ability to diagnose and resolve basic technical issues

· Excellent communication and customer service skills

Nice to have skills:

· Experience with ConnectWise Manage is a plus

· Experience with a Managed Service Provider (MSP) is a plus

RESPONSIBILITIES:

· Serve as the first point of contact for clients seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by clients

· Walk the client through the problem-solving process

· Provide accurate information on IT products or services

· Record events and problems and the resolution in ticketing system

· Follow-up and update client status and information

· Escalate unresolved issues to the appropriate internal team

BENEFITS:

  • 401K Plan – Eligible to enroll on the first available enrollment date after six months of employment 
  • Benefits Cafeteria Plan  
  •  Flexible PTO plan (plan guidelines pending final approval)  
  •  Eight company paid holidays  
  •  Insurance (the active first month following hire date): 
    • Medical – Arkansas Blue Cross Blue Shield PPO or HSA option (includes $100/month HSA seed money from Edafio) 
    • Dental – Delta Dental  
    • Vision – Delta Dental  
    • Flexible Spending Accounts (Health and Dependent Care)  
    • Life – Lincoln Financial (1.5 times salary)  
    • Short/Long Term Disability – Lincoln Financial  
    • Parental Leave Policy  
      • Maternity, Paternity, and Adoption option  
      • Six weeks at 100% pay available to covered Associate  
  • Mentorship Program 
  • Associate Focus Plan 
  • Hybrid workplace 
  •  Professional Development and Certification courses 
  • Two annual company events  
  •  Team-inclusive events such as cycling group, game night, and other events
  •  Office snacks  
  • WestRock Coffee is brewed daily 
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