CAREERS

Network Operations Center (NOC) Intern

We are currently looking for a Network Operations Center Intern to join our team in North Little Rock, AR

ARE YOU LOOKING FOR A CAREER UPGRADE?

HERE’S WHY WE THINK YOU’LL LOVE IT HERE.

  • Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
  • You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
  • As one of Arkansas’s Best Places to Work for five years running, we’re serious about fostering a culture of transparency and helpfulness.

REQUIRED SKILLS:

  • Pursuing an undergraduate/graduate degree in Information Technology
  • GPA: 3.0+
  • Ability to work 15-20 hours
  • Previous help desk experience is a plus

NICE TO HAVE SKILLS:

  • Experience with ADP, ConnectWise Manage and NetSuite

RESPONSIBILITIES:

    • Serve as the first point of contact for clients seeking technical assistance over the phone or email
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions
    • Determine the best solution based on the issue and details provided by clients
    • Walk the client through the problem-solving process
    • Provide accurate information on IT products or services
    • Record events and problems and the resolution in the ticketing system
    • Follow-up and update client status and information
    • Escalate unresolved issues to the appropriate internal team

Benefits

  • 401K Plan – Eligible to enroll on the first available enrollment date after six months of employment 
  • Benefits Cafeteria Plan  
  •  Flexible PTO plan (plan guidelines pending final approval)  
  •  Eight company paid holidays  
  •  Insurance (the active first month following hire date): 
    • Medical – Arkansas Blue Cross Blue Shield PPO or HSA option (includes $100/month HSA seed money from Edafio) 
    • Dental – Delta Dental  
    • Vision – Delta Dental  
    • Flexible Spending Accounts (Health and Dependent Care)  
    • Life – Lincoln Financial (1.5 times salary)  
    • Short/Long Term Disability – Lincoln Financial  
    • Parental Leave Policy  
      • Maternity, Paternity, and Adoption option  
      • Six weeks at 100% pay available to covered Associate  
  • Mentorship Program 
  • Associate Focus Plan 
  • Hybrid workplace 
  •  Professional Development and Certification courses 
  • Two annual company events  
  •  Team-inclusive events such as cycling group, game night, and other events
  •  Office snacks  
  • WestRock Coffee is brewed daily 
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