We are currently looking for a Network Operations Center Intern to join our team in North Little Rock, AR
ARE YOU LOOKING FOR A CAREER UPGRADE?
HERE’S WHY WE THINK YOU’LL LOVE IT HERE.
- Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
- You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
- As one of Arkansas’s Best Places to Work, we’re serious about fostering a culture of transparency and helpfulness.
REQUIRED SKILLS:
- Pursuing an undergraduate/graduate degree in Information Technology
- GPA: 3.0+
- Ability to work 15-20 hours
- Previous help desk experience is a plus
NICE TO HAVE SKILLS:
- Experience with ADP, ConnectWise Manage and NetSuite
RESPONSIBILITIES:
- Serve as the first point of contact for clients seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by clients
- Walk the client through the problem-solving process
- Provide accurate information on IT products or services
- Record events and problems and the resolution in the ticketing system
- Follow-up and update client status and information
- Escalate unresolved issues to the appropriate internal team
Benefits
401k Match Plan: Edafio offers a 4% match available to employees. Match funds are fully vested at the time of contribution.
Healthcare: Comprehensive medical, dental, and vision care plans, including employer contributions to an HSA plus flex savings – health and/or dependent care.
Supplemental Coverage: When life happens, we have short and long-term disability and voluntary life insurance.
Work/Life Balance: Flexible PTO so you can take the time you need when you need it.
Paid Parental Leave: Maternity, paternity, and adoption options available with six weeks at 100% pay available to covered associates to allow parents to spend with the new kiddos.
Professional Development: Training and mentorship opportunities with bonuses for technology certifications.
8 Paid Holidays: 8 paid holidays, so you get to spend time with loved ones.
Perks
Hybrid Workplace: Most of our positions have hybrid work options. Find your balance between work and home life.
Associate Spotlights: Be our team associate of the month and participate in our monthly recognition.
Company Celebrations: Enjoy time with peers at monthly luncheons, contests, social gatherings, and holiday parties.
Volunteer Time-Off: Employer-sponsored paid time to volunteer in your community.
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