Operations Engineer

JOB SUMMARY:

The Operations Engineer is responsible for ensuring the successful operation of enterprise-wide architectures and applications to provide maximum performance and availability.

This individual is responsible for developing and deploying standard devices, servers and storage architectures based on best practice design, configurations, and security policies.

Are you looking for a career upgrade?

Here’s why we think you’ll love it here.

Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
As one of Arkansas’s Best Places to Work for five years running, we’re serious about fostering a culture of transparency and helpfulness.

REQUIRED SKILLS:

Understanding of application, database, server, and operating system layers in an enterprise environment
Basic understanding of network topology and monitoring
Experience monitoring and adjusting file system and database capacity
Clear and articulate communication skills at all levels of the organization
Solid verbal, written and presentation skills
Extremely strong client service orientation
Strategic and critical thinking
Analytical and problem-solving skills
Be available for on-call rotations

Required and/or Preferred Education:

HS Diploma required
Bachelor’s degree in Computer Science or related field preferred

Preferred industry-related certifications:

CompTIA A+, Network+, Server+, or Security+ preferred

RESPONSIBILITIES

The Operations Engineer must be able to configure, install, and maintain infrastructures (desktop, server, network, storage) and applications at all client locations. Proactively monitor and resolve cyber security, quality, and technical issues to ensure security and outstanding customer service to the business Incident and Major Incident Management. Configure, install, and maintain infrastructures (desktop, server, network, storage) and applications at all client locations:
Maintain, enforce, and support architectures and applications that align with business and IT strategies
Configure, install and maintain standard desktop images, physical and virtual servers and storage arrays
Partner with other IT teams to create and execute other infrastructures related to IT strategic initiatives

Analyze, plan, and document changes to improve performance and accommodate growth:

Analyze server and storage performance across the infrastructure, detecting operational problems and recommending improvements to ensure optimal performance
Ensure and support proactive monitoring of the network, server, storage, Active Directory, Exchange, and database environments
Ensure all aspects of the desktop, network, server, storage, and database environments are thoroughly documented and kept up to date

Proactively monitor and resolve cyber security, quality, and technical issues to ensure security and outstanding customer service to the business:

Setup and monitor cyber security tools, and respond to alerts to ensure cyber resiliency
Implement desktop, server, and storage backup and recovery plans to maintain reliability
Monitor trends in documented incidents and determine appropriate actions necessary to eliminate future occurrences and improve customer service levels in an appropriate time frame
Respond with an appropriate sense of urgency to problems and escalate appropriately
Transfer knowledge and mentor other members of the team
Supervise escalation events to ensure responsiveness to problem-solving
Train and assist Tier 1 (NOC) resources to resolve tickets at Tier 1
Resolve Tier 2/Tier 3 tickets within the ticketing system.

Incident and Major Incident Management:

Monitor and process individual and team tickets
In the event of a major incident, Operations Engineers fill the role of Incident Commander (IC).
The IC’s primary focus is following the Major Incident Process to organize a rapid response to quickly mitigate the issue and get back to a service available state.

BENEFITS:

401K Plan – Eligible to enroll on the first available enrollment date after six months of employment 
Benefits Cafeteria Plan 
 Flexible PTO plan (plan guidelines pending final approval) 
 Eight company paid holidays 
 Insurance (the active first month following hire date): 
- Medical – Arkansas Blue Cross Blue Shield PPO or HSA option (includes $100/month HSA seed money from Edafio) 
- Dental – Delta Dental 
- Vision – Delta Dental 
- Flexible Spending Accounts (Health and Dependent Care) 
- Life – Lincoln Financial (1.5 times salary)

- Short/Long Term Disability – Lincoln Financial 
- Parental Leave Policy 
  - Maternity, Paternity, and Adoption option 
  - Six weeks at 100% pay available to covered Associate 
Mentorship Program 
Associate Focus Plan 
Hybrid workplace 
 Professional Development and Certification courses 
Two annual company events  
 Team-inclusive events such as cycling group, game night, and other events
 Office snacks  
WestRock Coffee is brewed daily