Senior Technical Account Manager

We are looking for a Senior Technical Account Manager (Sr. TAM) to join our team in Central Arkansas.

JOB SUMMARY:

The Sr. TAM is the hub of the operational wheel from a client viewpoint.  The Sr. TAM oversees a set of strategic clients from an operational level and assures service delivery is being performed to deliver on contractual items, while identifying areas for optimization and growth.  The Sr. TAM works in close alignment with the Client Relationship Manger (CRM) who oversees account sales.  Together, the Sr. TAM and CRM are the leadership team for a given set of accounts to provide strategic direction, growth, and technical vision.

ARE YOU LOOKING FOR A CAREER UPGRADE?

HERE’S WHY WE THINK YOU’LL LOVE IT HERE.

• Grow your career with hands-on learning, paid certification training, career roadmaps and access to a team of experts in the field.
• You’ll love who you work with. At Edafio, your intelligent and passionate colleagues are more than just coworkers — they’re friends.
• As one of Arkansas’s Best Places to Work for five years running, we’re serious about fostering a culture of transparency and helpfulness.

We are always on the lookout for talented and passionate people that have what it takes in both aptitude and empathy to be a true contributor. With that in mind, we go to great lengths to ensure new contributors meet or exceed client expectations, as well as, live and work in alignment with our core values, which include: a commitment to our client’s success, unquestionable integrity, taking personal accountability, and a one-team approach with humility and respect.

REQUIRED SKILLS:

• 7+ years of Technical Account Management or other relevant experience
• Comfortable preparing and presenting board-level presentations
• Experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Experience and strong knowledge in Microsoft Office
• Understanding of Cloud Technologies (Public and Private) and experience consulting clients in Cloud initiatives

REQUIRED and/or PREFERRED EDUCATION:

• Bachelor’s degree in Computer Science or relevant field (desired)

PREFERRED SKILLS:

• Experience in using sales software (i.e., Salesforce)
• Experience with use of ServiceNow
• ITIL certification
• Lean Six Sigma

TRAVEL: 

0%- 10% locally

STATUS: 

Full time /Exempt / Standard Workdays & Hours / Some on-call may be required

 PHYSICAL DEMANDS:

Must be able to sit, stand, and bend for the duration of shift. The position is mainly sitting, with occasional lifting of work equipment such as laptop, or driving to the work site to meet with client(s).

SPECIFIC RESPONSIBILITIES:

• Align with key executives in each set of accounts with the purpose of being the technical visionary and trusted partner for communication of strategic technical roadmaps
• Provide operational oversight to assure service delivery quality and compliance with contractual commitment
• Serve as the operational escalation point with assigned accounts to address technical and/or operational issues
• Advocate for the client internally when technical requirements are not being met as a part of meeting account-level quality control
• Able to manage C-Level expectations displaying a level of business acumen with this level of the leadership team
• Evaluate client’s existing technology and application platforms to identify opportunities for continued enablement of client initiatives
• Align closely with the client’s business and operations leaders, developing a technology plan to support and deploy technology solutions
• Contribute to annual budget forecasting to support key client needs
• Collaborate with security and operations teams to ensure client assets are protected
• Work closely with all client technology stakeholders
• Optimize the client’s technology spend (CAPEX and OPEX) considering the overall growth, investment, and profitability goals
• Assist with the facilitation of design, install, configure, and support systems technologies including servers, storage,  Active Directory topologies, backups
• Ability to lead a team providing clear direction on client deliverables along with manage professional growth and career development
• Provide technical consulting to clients based on integration of new technologies into existing ecosystem
• Navigate through Edafio internal teams and processes to meet client needs or requests
• Work efficiently to track hours against client agreements to maintain agreement profitability
• Technical involvement in license management (maintenance, support, general licensing requirements)
• Facilitate between Edafio and client teams during Incident Response
• Collaborate with CRMs on growth strategies/scoping opportunities in collaboration with sales engineers providing updated information as necessary to keep system of record current with client opportunities, selling stage and close date
• Assist security team within remediating vulnerabilities and work with client to prioritize related work
• Ability to stay up to date with latest technology trends
• Maintains knowledge through continuing education