Edafio Responds to COVID-19 and Supply Chain


Due to unprecedented market conditions, we felt it necessary to provide you with this notice about the current state of the global supply chain for sourcing hardware.

As part of our mission to be a trusted “partner” to our clients and not simply a “vendor”, we are sharing these updates with you in the hopes that they will assist you in making important decisions. Drastic and rapid changes in our industry are taking place that have the potential to impact your business and that of your customers.

What started as delays in receiving equipment has developed into a situation where vendors cannot provide price quotes for multiple weeks. In some cases, we have requests for quotes with our vendors that have not been fulfilled for seven to eight weeks, and that is just to get a price that would need to be reviewed and approved by our clients.

We realize most of you are aware of the global supply chain issues causing shortages with hardware. Given the recent difficulties in even getting pricing to complete quotes in a timely manner, we feel it is important to update what we are seeing so you may consider it as you plan for future projects. The following is a summary of market factors of which all Edafio clients should be aware:

  • There are significant delays for ALL IT hardware, especially network gear (such as wireless access points (AP’s) and in many cases switches and some firewalls)
  • There are ongoing delays and resource scarcity for “system” items, including desktop PC’s, laptops and servers (certain configurations are available, but availability tends to be limited to higher-end hardware rather than typical configurations)
  • When asking for a quote for hardware, please understand that there will be delays even to getting a budgetary quote – this is due to worldwide supplier issues. Our suppliers are not providing any quotes until they can confirm that hardware will (eventually) be available. This does not guarantee quick availability following the quoting process.
  • Many vendors are awaiting confirmation that the product is in a shipping container headed toward the US or that parts needed for assembly in the US are en-route to have a cost basis even to provide a quote.
  • All clients should expect that any quote for network gear could take six weeks or longer even to receive a price, and delivery could take months.
  • In some cases, especially with system hardware, the final price may differ from the quote once the hardware arrives. This is an issue that first started in 2020 and is continuing through this year.

This is a frustrating situation for all of us. We continue to work with our suppliers daily to secure quotes, find products or identify alternatives. We anticipate this issue will continue through at least mid-2023. For this reason, we strongly urge all of our clients who have projects that are planned in the next year to adjust their expectations for the quoting process to these realities and initiate your quotes and orders as quickly as possible. We hope that quote and delivery times will come back to pre-pandemic turnarounds but feel it is important to alert all of our clients to adjust the critical path of your project timelines to account for this situation.

We are very focused on getting information back to clients waiting for quotes and hardware, and we ask for your patience (especially when we have no updates). We will continue to work daily to stay on top of the situation and provide updates on quotes and orders as soon as we have them.


Kenny Kinley

Please continue to check back at this site, social media and email communication channels in the coming months for updates from us.

Our commitment to your success during this situation remains as strong as ever. Thank you for your business and stay safe.

Yours sincerely,
Kenny Kinley


We know COVID-19 is causing confusion and uncertainty across the globe, so we wanted to share a quick update, we have implemented a work-from-home policy to limit the potential spread of infection for most of our associates. We want to assure you that we are operating as normal to help you run and protect your business. You will continue to receive the exemplary levels of service that you come to expect from Edafio, and we will be leveraging all the technologies at our disposal to engage and support you.

We will be monitoring the situation regularly and updating this with any new information.

For Edafio Clients and Partners

Has Edafio closed its offices?

No. Edafio has recommended that all associates that can work from home do so. We operate in and service our clients in such a way that remote work is often times even more rapid and effective than delaying a response until an on-site visit can be made. Our offices will continue to remain open and accessible to associates who need to visit an office, as well as for our service desk associates.

Does Edafio have any recommendations for our business?

While every business is different, we do have some recommended best practices for businesses working to adjust to the current realities of the marketplace. These include a philosophy of enabling a remote workforce in a secure manner. While Edafio has multiple options for services that include cloud deployment, many of these can take an implementation that will not match the speed of the response needed in which to adjust to making a remote workforce feasible for a response to this situation. However, we do have some rapid deployment options such as Office 365 and utilization of Microsoft Teams for remote collaboration. Contact your client manager to arrange additional licenses or other options.

Will Edafio continue regular on-site visits?

Many of our clients have instituted a “no vendor – no visitor” policy at their physical workplace in an effort to protect their associates. Edafio is supportive of these policies and will work within the guidelines of our clients. For clients that need on-site assistance where remote assistance is unsuccessful, we will coordinate with that particular client to determine the best time of day for the service visit in order to minimize disruption as well as protect the health and safety of both our client and Edafio’s team members.


Free COVID-19 Resources

Preparing and enabling your organization to work remotely isn’t a small feat, and our team of experts has years of experience assisting organizations just like yours go fully remote. If you need help, you’re not alone, and we’re here to support you. Check out our free resources below, and let us know if we can help.







Who to call? Here are your current resources.

  •  Arkansas Department of Health Call Center: ADH has activated a call center to answer questions from health care providers and the public.
    • 1-800-803-7847 (8 a.m. to 4:30 p.m.)

    • 501-661-2136 (after hours)

  • Arkansas Children’s: If your child is exhibiting symptoms of COVID-19 or any health concerns call to speak with a pediatric nurse 24 hours a day, seven days a week.

    • 1-800-743-3616 (24 hrs / 7 days a week)

  • Community Clinic: The following four clinic locations are screening.

    • Community Clinic Siloam Springs, 500 S Mt Olive, Siloam Springs

    • Community Clinic Rogers Medical, 1233 W Poplar St., Rogers

    • Elmdale Elementary School-Based Health Center, 420 N. West End St., Springdale

    • Prairie Grove Elementary School-Based Health Center, 801 Viney Grove Rd., Prairie Grove

      • Call 479-751-7417 to make an appointment

      • Monday – Friday 8 a.m. to 12 p.m. and 1 to 5 p.m.

  • COVID-19 UAMS Hotline: UAMS has set up a coronavirus hotline for people who have questions or feel they may have symptoms

    • 1-800-632-4502

  • Mercy NWA COVID-19 Evaluation Site opens this Friday, March 20: An evaluation site exclusively for patients who have a fever of at least 100.4 degrees and respiratory symptoms including cough or shortness of breath and either have traveled to a high-risk area or have had contact with a known patient. Anyone seeking a test must call Mercy’s Coronavirus Evaluation Site line. Those not pre-screened will be turned away.

    • Monday – Friday 8 a.m. to 3 p.m.

    • Saturday – Sunday 8 a.m. to 12 p.m.

  • Northwest Medical Plaza Bentonville COVID-19 Screening and Testing

    • 601 Southwest Regional Airport Blvd., Bentonville

      • 479-306-7507

  • Northwest Health Plaza Eastside COVID-19 Screening and Testing

    • 2158 Butterfield Coach Rd. Suite 100, Springdale

    • 479-306-7507

  • Online Screening: UAMS HealthNow is available for free COVID-19 screenings. This service is available 24 hours a day, seven days a week to patients of all ages across the state of Arkansas and is accessible from a smart phone, tablet, laptop or computer with video capabilities.

  • Washington Regional Hotline: An established hotline to determine if further evaluation or testing is warranted. Seven days a week from 8 a.m. to 8 p.m.

    • 479-463-2055

  • Washington Regional Coronavirus Screening Clinic Fayetteville

    • 3318 N. North Hills Blvd., Fayetteville

    • Open seven days a week 10 a.m. to 10 p.m.

  • Washington Regional Eureka Springs Family Clinic: Drive-thru screening area. As patients enter the parking lot, they will be screened for symptoms of the coronavirus.

    • 146 Passion Play Road, Suite A, Eureka Springs

    • Monday – Friday 8 a.m. to 4:30 p.m.

  • Veterans enrolled in VA health care: For veterans who are concerned they may have symptoms of COVID-19, flu or cold, contact the VA at 800-691-8387 before going to scheduled appointments. Clinical staff are available to provide 24/7 virtual care and support, including nurse advice and triage. This service is available at no cost to veterans enrolled for VA health care.

    • 800-691-8387

 Additional Trusted Resources

To inform yourself and understand the risk to the public concerning COVID-19, we recommend to rely on your government body responsible for health and the World Health Organization and the Center for Disease Control