Edafio Responds to COVID-19

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A MESSAGE FROM EDAFIO’S PRESIDENT/CEO

We know Coronavirus (COVID-19) pandemic is causing confusion and uncertainty across the globe, so we wanted to share a quick update, we have implemented a work-from-home policy to limit the potential spread of infection for most of our associates. I want to assure you that we are operating as normal to help you run and protect your business. You will continue to receive the exemplary levels of service that you come to expect from Edafio, and we will be leveraging all the technologies at our disposal to engage and support you.

We will be monitoring the situation regularly and updating this with any new information.

Please continue to check back at this site, social media and email communication channels in the coming months for updates from us.

Our commitment to your success during this situation remains as strong as ever. Thank you for your business and stay safe.

Yours sincerely,
Kenny Kinley

For Edafio Clients and Partners

Has Edafio closed its offices?

No. Edafio has recommended that all associates that can work from home do so. We operate in and service our clients in such a way that remote work is often times even more rapid and effective than delaying a response until an on-site visit can be made. Our offices will continue to remain open and accessible to associates who need to visit an office, as well as for our service desk associates.

Does Edafio have any recommendations for our business?

While every business is different, we do have some recommended best practices for businesses working to adjust to the current realities of the marketplace. These include a philosophy of enabling a remote workforce in a secure manner. While Edafio has multiple options for services that include cloud deployment, many of these can take an implementation that will not match the speed of the response needed in which to adjust to making a remote workforce feasible for a response to this situation. However, we do have some rapid deployment options such as Office 365 and utilization of Microsoft Teams for remote collaboration. Contact your client manager to arrange additional licenses or other options.

Will Edafio continue regular on-site visits?

Many of our clients have instituted a “no vendor – no visitor” policy at their physical workplace in an effort to protect their associates. Edafio is supportive of these policies and will work within the guidelines of our clients. For clients that need on-site assistance where remote assistance is unsuccessful, we will coordinate with that particular client to determine the best time of day for the service visit in order to minimize disruption as well as protect the health and safety of both our client and Edafio’s team members.

GUIDES & REPORTS

Free COVID-19 Resources

Preparing and enabling your organization to work remotely isn’t a small feat, and our team of experts has years of experience assisting organizations just like yours go fully remote. If you need help, you’re not alone, and we’re here to support you. Check out our free resources below, and let us know if we can help.

TELEHEALTH SOLUTIONS GUIDE

THREAT INTELLIGENCE
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SCHEDULE A MICROSOFT TEAMS
MEETING GUIDE 

JOIN A MICROSOFT TEAMS MEETING GUIDE

CONDUCT A MICROSOFT TEAMS MEETING GUIDE

CONNECT A TO MICROSOFT TEAMS MEETING  GUIDE – EXTERNALLY

Who to call? Here are your current resources.

  •  Arkansas Department of Health Call Center: ADH has activated a call center to answer questions from health care providers and the public.

    • 1-800-803-7847 (8 a.m. to 4:30 p.m.)

    • 501-661-2136 (after hours)

  • Arkansas Children’s: If your child is exhibiting symptoms of COVID-19 or any health concerns call to speak with a pediatric nurse 24 hours a day, seven days a week.

    • 1-800-743-3616 (24 hrs / 7 days a week)

  • Community Clinic: The following four clinic locations are screening.

    • Community Clinic Siloam Springs, 500 S Mt Olive, Siloam Springs

    • Community Clinic Rogers Medical, 1233 W Poplar St., Rogers

    • Elmdale Elementary School-Based Health Center, 420 N. West End St., Springdale

    • Prairie Grove Elementary School-Based Health Center, 801 Viney Grove Rd., Prairie Grove

      • Call 479-751-7417 to make an appointment

      • Monday – Friday 8 a.m. to 12 p.m. and 1 to 5 p.m.

  • COVID-19 UAMS Hotline: UAMS has set up a coronavirus hotline for people who have questions or feel they may have symptoms

    • 1-800-632-4502

  • Mercy NWA COVID-19 Evaluation Site opens this Friday, March 20: An evaluation site exclusively for patients who have a fever of at least 100.4 degrees and respiratory symptoms including cough or shortness of breath and either have traveled to a high-risk area or have had contact with a known patient. Anyone seeking a test must call Mercy’s Coronavirus Evaluation Site line. Those not pre-screened will be turned away.

    • Monday – Friday 8 a.m. to 3 p.m.

    • Saturday – Sunday 8 a.m. to 12 p.m.

  • Northwest Medical Plaza Bentonville COVID-19 Screening and Testing

    • 601 Southwest Regional Airport Blvd., Bentonville

      • 479-306-7507

  • Northwest Health Plaza Eastside COVID-19 Screening and Testing

    • 2158 Butterfield Coach Rd. Suite 100, Springdale

    • 479-306-7507

  • Online Screening: UAMS HealthNow is available for free COVID-19 screenings. This service is available 24 hours a day, seven days a week to patients of all ages across the state of Arkansas and is accessible from a smart phone, tablet, laptop or computer with video capabilities.

  • Washington Regional Hotline: An established hotline to determine if further evaluation or testing is warranted. Seven days a week from 8 a.m. to 8 p.m.

    • 479-463-2055

  • Washington Regional Coronavirus Screening Clinic Fayetteville

    • 3318 N. North Hills Blvd., Fayetteville

    • Open seven days a week 10 a.m. to 10 p.m.

  • Washington Regional Eureka Springs Family Clinic: Drive-thru screening area. As patients enter the parking lot, they will be screened for symptoms of the coronavirus.

    • 146 Passion Play Road, Suite A, Eureka Springs

    • Monday – Friday 8 a.m. to 4:30 p.m.

  • Veterans enrolled in VA health care: For veterans who are concerned they may have symptoms of COVID-19, flu or cold, contact the VA at 800-691-8387 before going to scheduled appointments. Clinical staff are available to provide 24/7 virtual care and support, including nurse advice and triage. This service is available at no cost to veterans enrolled for VA health care.

    • 800-691-8387

 Additional Trusted Resources

To inform yourself and understand the risk to the public concerning COVID-19, we recommend to rely on your government body responsible for health and the World Health Organization and the Center for Disease Control

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