How Do You Choose an IT Managed Service Provider?

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The technological demands on your business change all the time as technology develops and your business grows. While you can see to these needs with in-house IT solutions, this can often drain your resources and distract you from the other aspects of running your business. Working with an IT-managed service provider to take care of your business’ technology needs provides you with a more convenient solution.

Many different providers are operating in the IT space, each offering their unique set of services that come with various benefits for your company. Need help determining which provider offers the best partnership for your business? Here are some factors to keep in mind when searching for a managed IT service provider to work with.

Proven Track Record

When investing in any resource for your business, you must know you’re getting a product or service you can count on. The same holds true when choosing an IT-managed service provider to partner with. And just like when you’re researching whether or not another kind of service would be a wise investment to make, one of the best things to do is to check up on the IT provider’s past record.

Check whether the company is well-established and see what past clients have had to say about working with the IT services provider that you’re considering. You can even ask the provider directly about other companies they’ve worked with and the results they achieved. If an IT company isn’t upfront when you ask for this information, you may not be dealing with a reputable company that’s worth partnering with.

Professional Approach

You can tell a lot about a prospective IT company you’re considering doing business with from your early communications with them. Right off the bat, you can look at the provider’s web presence. A competently built website is a must for any tech company, and they should also provide you with ample information about their services. You can also check their social media presence to look for positive interactions with customers.

You should also consider how the potential IT-managed service provider interacts with you. Are they prompt and personable in their communications? Do they provide clear answers to any inquiries you make regarding their services? These are all signs of the professionalism you can expect if you choose to do business with the company. Finding a company that communicates well will benefit you much more than a less professional IT provider.

Effective Security Practices

Digital security is more important to companies and organizations in every sector than ever as more business is done over the internet and through other high-tech mediums. Viruses, ransomware, and other harmful threats to your technology exist all over the digital realm, with new threats constantly developing over time. Protecting yourself from malignant actors who would compromise your business’ vital data or attempt to impede your operations is absolutely critical.

Protecting your data becomes a whole lot easier when you have IT services on your side that use the latest protective software and practices. You’ll be able to know that you have the highest level of protection without needing to keep up with all the newest tools to use yourself. Your IT partners can also assist in training your workforce on the best security practices to be aware of, another vital part of your business’s digital security.

Around-The-Clock Reliability

Digital technology allows your business to operate in ways that were never possible before, but frustration can arise when that technology doesn’t work the way we expect it to. Not only will these unexpected issues cause frustration among your customers and workforce, but it also leads to a loss of productivity. Technological issues that can’t be resolved quickly will lead to reduced profits and damage your business’s bottom line.

The potential harmful impact that tech troubles can have on your business makes having support for your IT needs whenever you need it essential. You never know when issues will arise, so having 24/7 support can make the difference between a serious problem crippling your business and one that can be quickly and efficiently resolved. Access to support available in several different mediums, such as email or phone support, is also a great asset.

Adaptable Flexibility

There’s a good chance that your company doesn’t only use one type of device to take care of its daily business needs. While Windows is the most commonly-used operating system in the business world, it’s possible that Mac or Linux operating systems may be used in certain fields. The advent of smartphone technology also means that mobile operating systems are more widely used in business than ever before. You need IT services that can meet all of these varied needs.

Keep this fact in mind when searching for a provider for your business’ IT needs. Consider all of the different devices, operating systems, and software that your company uses on a day-to-day basis. Check with the IT provider that you’re considering to make sure they support all the different technologies you and your employees use.

Competitive Edge

There are plenty of IT-managed service providers out there competing for your business’ attention. Figuring out what sets a provider apart from the others to give your business the edge in how it operates in the digital sphere is how you can determine which provider is right for you. Whether it’s cloud-based services that offer more convenient use or any other specific selling point, ask the provider you’re considering what sets them apart from their competitors.

Our cutting-edge cloud-based computing services allow us to provide a high-quality solution for all of your business’ technology needs. We’ll provide you with a partnership you can count on that will enable your business to reach its full potential. Contact Edafio Technology Partners and see what the Edafio difference can do for your business!

Melissa Swann

Melissa Swann brings 25 plus years of experience in integrated marketing, public relations, face-to-face event management, sales activation, and client relationship management to her Director of Marketing at Edafio Technology Partners.



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