24/7 Client Support

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If you have a tech emergency, please call: 501-221-4100

Or select one of the following options

SUBMIT A TICKET

Please complete the form below, and one of our network operation center engineers will contact you soon.

To better serve you, including the following information in the comment box:

  • A detailed description of your problem
  • A preferred method to be contacted
  • Best times to reach you

Open a Ticket Form

  • To better serve you, please include the following information in the comment box: 1. A detailed description of your problem 2. A preferred method to be contacted 3. Best times to reach you
  • Accepted file types: jpg, gif, png, Max. file size: 5 MB.
  • Accepted file types: jpg, gif, png, Max. file size: 5 MB.
  • This field is for validation purposes and should be left unchanged.

REMOTE SUPPORT

When you work with Edafio, you can share your computer screen, mouse, and keyboard with one of our Network Operation Center Engineers. We can demonstrate tricks and tips to help you in the future. Of course, when we disconnect, we cannot get back unless you permit it.
  • To share your desktop, please click the button below to access our remote support and collaboration portal. Enter the session code from your technician and click Connect.

CLIENT SUPPORT PORTAL

Our Customer Support Portal provides access to our internal service ticketing, invoicing, and knowledge base systems. With our support system, you’ll be able to:

  • Create, track, update, or reply to support tickets

To access our Customer Support portal, click the launch button below.

IP ADDRESS

167.224.207.43

HAVE A QUESTION ABOUT ONE OF OUR SERVICES?
  • Award: Computer world Best Places to Work in IT, year 2022
  • Award: The Channel Co CRN Solution Provider 500, year 2022
  • Award: Top Managed Service Providers Featured on UpCity
  • Award: The Channel Co CRN Women of the Channel, year 2022
  • Award: The Channel Co 2023 CRN MSP 500